Frequently Asked Questions

Mozcom PayEasy is an online payment gateway for internet users and internet store owners. Online merchants can accept payments from local or international credit card, BancNet/Megalink ATM debit card, Globe G-Cash, Smart Money, PayPal, and international direct bank debit through our partner gateways. Payeasy also supports offline payments through Banco de Oro, EastWest Bank, China Bank, Western Union, M. Lhuillier, or Cebuana Lhuillier.

The username and password is the email and password you inputted during registration.

Yes, depending on the amount and type of funding, you will be charged a minimal amount. Fundings through Globe G-Cash will be charged the standard P1.00 text fee.

PayEasy will only allow you to make one online payment within a span of five (5) minutes. This is to safeguard accidental multiple postings.

By entering the code you see in the box, you help to prevent automated registrations. This reduces system loads and ensures better performance of PayEasy services.

You can only fund your wallet a maximum of 3 times a day and there should be a minimum of 5 mins. between fundings. Invalid and rejected funding transactions are recorded and limited to 10 transactions per day before the system will lock you out. You can only make a maximum of 3 payments a day. There is a minimum of 5 mins. between payments. Invalid and rejected payments are recorded and limited to 10 payments per day before the system will lock you out. To limit the possibility of online fraud, only users from the Philippines, USA, Saudi, UAE, Singapore, Canada, UK, Japan, Taiwan, Qatar, Australia, Hongkong, South Korea, Kuwait are allowed to access PayEasy. Other countries would be added as needed.

Yes, just logon to PayEasy. Your list of online transactions will be listed in the acct info page.

We have implemented a variety of security measures to maintain the safety of your personal information. This information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via 128-bit Secure Socket Layer (SSL) encryption technology and securely stored in our payment gateway's database. SSL is the universal standard on the Web for authenticating Web sites to Web browsers -- it is a highly sophisticated process that scrambles your data as it travels from your computer to our Web site's servers. This is the same system used by the leading e-commerce Web sites in the world like Yahoo and Amazon.com.

At this time, no. However, if a purchase was fraudulently made on your behalf, the normal chargeback procedure will apply.

We do not encourage this practice. In addition to giving someone else access to your credit, sharing your account may cause billing disputes if you are unaware of purchases made by the person you are sharing your account with.

Yes.  For Philippine users who are physically overseas, you can use your Philippine-issued credit card, PayPal or ATM debit card to make payments.  Mobile payments like Globe G-Cash or Smart Money are generally not available when outside the country as they require SMS transmissions which may not be routed to a foreign mobile phone company's network.  For foreign customers, you can use your international credit card, PayPal or supported bank account to make a payment to a PayEasy merchant.

When making purchases from a PayEasy merchant, you should ask for a receipt from the merchant whom you bought the products or services from.  PayEasy will only send you a confirmation email. For Globe G-Cash fundings, you will receive a text message confirming the funding with a Transaction Reference Number, save this for future reference. PayEasy will be storing the Globe or TM cellphone number and Globe G-Cash transaction number along with your funding details to eliminate the possibility of any billing disputes.

PayEasy is available in "Direct" mode. With PayEasy Direct, you can have customers pay you directly without having them open an e-Wallet account first. PayEasy Direct is not available for all merchants and requires more technical knowledge in integration. Please contact our sales people to evaluate whether you can avail of this option.

PayEasy is currently a consumer-to-merchant payment system. We do not offer consumer-to-consumer payments. As a merchant, you should have all the necessary business permits (eg. DTI, SEC) ready.  Contact our sales for a detailed evaluation of your requirements.  Download and fill-up the merchant application form here.

You can open an online store using our PayEasy Lite or PayEasy Basic plans.  These plans do not support credit cards and limit the payment options to only those with no chargeback provisions.

We have different plans catering to different merchant requirements.  Visit this page for more details.  Feel free to contact us for any clarifications.

PayEasy transfers funds to merchants on a monthly basis. The cutoff is the end of the calendar month and the money will be transfered within 5 business days. However, PayEasy is open to negotiating a more frequent schedule provided the transaction volume is large enough.

Depending on arrangements with the merchant, PayEasy may issue a check (PhP) or deposit the funds to the merchant's local Peso savings account.

Yes, PayEasy supports US Dollars(USD) for credit card, Paypal, and international direct bank debit transactions.  PayEasy can accept other major currencies (ex. EUR, GBP, CNY) from the buyer, but it will be converted to the equivalent USD for settlement with the merchant.  For Wallet transactions, only Philippine Peso (PHP) is supported. Merchants may choose to have their USD transactions transferred to them in USD currency (subject to wire transfer charges) or convert them to Philippine Pesos (based on bank exchange rate at the date of transfer) if they do not have a local USD savings account or do not wish to pay for the transfer fees.  PHP transactions may not be converted to USD.

No, PayEasy does not require merchants to make an up front deposit if they wish to accept credit cards and PayPal payments. In lieu of a deposit, PayEasy will hold 25% of your monthly revenue as security against credit card charge backs or contested billings from products/services sold by the merchant. This amount will be released after 30 days, as part of of your monthly transfer.

For transactions using PayEasy Wallet, there is no minimum amount per transaction. For Direct transactions (credit card and PayPal), the minimum amount per transaction is US$ 12. If the merchant wishes to accept transactions for less than US$12, the 6% per transaction fee will no longer apply. Instead a fixed rate of US$ 0.72 per transaction will be charged.

You may email sales@payeasy.ph for more information or you may call our Customer Service Representatives at +63(2) 848-2606